Done 55 Privacy Policy

Done 55 is an online gaming entertainment platform built specifically for Pakistani players. The Platform is operated by Done 55 and is accessible via the website done55.vu and the Done 55 Android application. When this Privacy Policy refers to "Done 55", "we", "us" or "our", it refers to the Done 55 Platform and its operating entity.

Done 55 acts as the data controller in respect of the personal information you provide when registering and using the Platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party processors — for example payment providers like JazzCash, Easypaisa and Raast — those processors act under our instructions and are bound by data processing agreements.

For any questions about this Privacy Policy or how your data is handled, you can contact Done 55 support directly. Details are in Section 12 at the bottom of this page.

Done 55 collects personal data that you provide directly when registering or using the Platform, and data that is generated automatically as you interact with the site and app. Here is a clear breakdown of what we collect and when:

Done 55 does not collect data beyond what is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as health information, biometric data or political views.

Every piece of data Done 55 collects has a defined purpose. We do not collect information speculatively or for purposes we cannot explain. Here is why we need the data we hold:

• Account management — your mobile number and account details allow us to create, secure and maintain your player account on Done 55.
• Identity verification — we are required to verify player identity to prevent underage gambling and ensure accounts are used by the person who registered them.
• Processing deposits and withdrawals — transaction data is necessary to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to handle withdrawal requests correctly.
• Fraud prevention and security — device and session data helps us detect suspicious login attempts, duplicate accounts and fraudulent payment activity.
• Responsible Gaming tools — gaming activity data is used to power deposit limit tracking, session time reminders and self-exclusion functionality.
• Platform improvement — aggregated and anonymised usage data helps us understand which games Pakistani players enjoy most and how to improve the overall experience.
• Customer support — support chat logs allow our team to follow up on previous queries and resolve issues efficiently without making you repeat yourself each time.
• Promotional communications — where you have opted in, we use your contact details to send information about bonuses, seasonal promotions and cricket-related offers during PSL and T20 series.

Done 55 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where account restrictions are applied, a member of the Done 55 team reviews the case.

All deposits and withdrawals on Done 55 are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the actual payment processing is handled by the respective payment provider. Done 55 receives a transaction confirmation and reference number — we do not store your full JazzCash PIN, Easypaisa account password, bank card number or any other full payment credential on our own servers.

• Transaction amounts, dates, reference IDs and payment method types are retained for audit and dispute resolution purposes.
• Payment providers you use are subject to their own privacy policies, which govern how they handle your data on their side of the transaction.
• Done 55 may share transaction reference data with payment providers when resolving a disputed or delayed transaction at your request.
• Withdrawal requests are matched to the same payment method used for the most recent deposit as a fraud prevention measure — this requires us to retain payment method reference data for the duration of your account.

If you ever notice a transaction on your JazzCash or Easypaisa wallet that you did not authorise, contact Done 55 support immediately so the matter can be investigated before initiating any chargeback through your payment provider directly.

The Done 55 website uses cookies and similar technologies to keep the Platform functioning correctly, to remember your session when you are logged in, and to understand how players navigate through the site. The Done 55 Android app uses equivalent local storage and session identifiers for the same purposes.

• Essential cookies — these are required for the Platform to work. They manage your login session and remember basic preferences. You cannot opt out of essential cookies while using Done 55.
• Analytics cookies — these help us understand which pages and games are most popular, how long players stay on certain sections, and where users drop off. Data is aggregated and not linked to your individual identity.
• Preference cookies — these remember settings you have chosen, such as language preferences or game display options, so you do not need to re-select them every visit.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not prevent you from using the core gaming features of Done 55, though some personalisation features may not function as expected.

Done 55 does not sell, rent or trade your personal information to any third party for their own marketing purposes. Full stop. Data sharing is limited to what is strictly necessary to operate the Platform and provide services to you. The categories of third parties we work with are as follows:

• Payment processors — JazzCash, Easypaisa, Raast and bank transfer operators receive the transaction data necessary to process your PKR deposits and withdrawals. They are bound by their own regulatory obligations as financial service providers in Pakistan.
• Game content providers — third-party game studios whose titles are hosted on Done 55 may receive anonymised session data for game performance and fairness monitoring purposes. They do not receive your account or contact details.
• Cloud and infrastructure providers — Done 55 uses cloud hosting and security services. These providers process data only under our instructions and are contractually restricted from using it for their own purposes.
• Legal and regulatory obligations — Done 55 may disclose personal data if required to do so by law or in response to a valid legal process. We will only provide what is specifically requested and legally required.

Every third party that handles Done 55 player data is required to maintain appropriate technical and organisational security measures. Done 55 reviews these arrangements regularly and will not continue working with any provider that cannot demonstrate adequate data protection standards.

Done 55 keeps your personal data for as long as your account is active and for a reasonable period afterwards, to allow for the resolution of any outstanding disputes, to comply with applicable financial record-keeping obligations and to process any final withdrawal requests.

• Account and identity data is retained for the duration of your account plus a minimum period after closure to satisfy audit requirements.
• Transaction records including deposit and withdrawal history in PKR are retained for financial audit and dispute resolution purposes.
• Support chat logs and communications are retained for a period sufficient to allow follow-up on any unresolved queries.
• Marketing preference data is deleted promptly if you withdraw consent or close your account.
• Anonymised, aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual player.

When data is no longer required and the relevant retention period has passed, Done 55 deletes or anonymises it securely so that it cannot be recovered or reconstructed.

As a Done 55 player you have rights over the personal data we hold about you. These rights are outlined below. To exercise any of them, contact Done 55 support with your request and your registered mobile number so we can locate your account.

• Right to access — you can request a copy of the personal data Done 55 holds on your account. We will provide this in a clear, readable format.
• Right to correction — if any information on your account is inaccurate or out of date, you can request that it be corrected. For certain fields you can update this directly in your account settings.
• Right to deletion — you may request deletion of your account and associated personal data. Done 55 will action this promptly, subject to any legal obligation to retain specific records such as transaction history.
• Right to restrict processing — in certain circumstances you can ask Done 55 to limit how your data is used while a query or complaint is being investigated.
• Right to withdraw marketing consent — if you previously opted in to promotional communications, you can withdraw that consent at any time through your account notification settings or by contacting support.

Done 55 will respond to all data rights requests within a reasonable timeframe. We will not charge a fee for standard requests. If a request is clearly excessive or repetitive, Done 55 reserves the right to charge a reasonable administrative fee or decline to action the request, with a written explanation provided to you.

Done 55 is strictly an adult platform. The Platform is not intended for, directed at, or available to anyone under 18 years of age. Done 55 does not knowingly collect personal data from individuals under 18.

Age verification checks are part of the registration and identity verification process. If Done 55 discovers that a player has provided a false date of birth and is under 18, the account will be closed immediately, all balances will be returned to the payment method used to deposit, and all personal data associated with the account will be deleted. Parents or guardians who believe a minor has registered on Done 55 should contact support immediately so the account can be closed and data removed without delay.

Done 55 takes technical and organisational steps to protect your personal data against loss, theft, unauthorised access, disclosure and misuse. While no system can guarantee absolute security, Done 55 maintains the following measures as standard:

• All data transmitted between your device and the Done 55 Platform is protected using TLS (Transport Layer Security) encryption.
• Account passwords are stored in hashed form — Done 55 staff cannot view your password in plain text.
• Access to player data by Done 55 internal staff is restricted on a need-to-know basis, with access logs maintained.
• Payment credentials are handled exclusively by certified payment processors — full card or wallet credentials are never stored on Done 55 servers.
• Regular security reviews are conducted to identify and address vulnerabilities in the Platform.
• Players are encouraged to use a unique, strong password for their Done 55 account and to enable any additional account security features available in settings.

If you suspect your Done 55 account has been accessed without your authorisation, contact support immediately. Done 55 can lock an account pending investigation to prevent any unauthorised transactions.

Done 55 may update this Privacy Policy from time to time to reflect changes in how the Platform operates or in response to evolving best practices around data protection. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes — particularly any that affect how your data is used or shared — Done 55 will notify active players through the Platform or via their registered mobile number. It is your responsibility to review this page periodically. Continuing to use Done 55 after any update has been published and notified constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you may request account closure before the updated policy takes effect.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Done 55 has handled your personal information, please reach out to the support team:

For concerns about responsible gaming, deposit limits or self-exclusion, please visit the Responsible Gaming page for dedicated tools and guidance. For full platform usage rules, see our Terms and Conditions.